Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 58 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates integral networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.
Our client is a globally active digital and technology-led organization working closely with major online platforms to support advertisers and agencies across diverse markets.
Customer Service & Customer Success Team Lead




Customer Service Specialist – L1 to provide frontline support for customers using a global
You'll support customers from onboarding through day-to-day product usage, resolve enquiries and ensure more complex cases are effectively escalated and followed through to resolution.
L1 customer support
Support enquiries related to
chatbot and digital support channels
FAQs, onboarding materials and support processes
Support key service metrics including
Customer Service, Operations or another customer-facing role
, digital support tools, dashboards and chatbot-assisted journeys
German, a
Baltic language, Slovak or Slovenian

📌 Customer Service Advisor (Madrid)
🏢 Uplift People Consulting
📍 Madrid