Customer Service Consultant | S1 | Branch Banking | Peterborough | 12 Month FTC

Branch Banking are looking for a Customer Service Consultant, based in TSB Peterborough branch.

To succeed in this role, you will be responsible for:

- Supporting customers across face-to-face, telephone and video channels to meet their banking needs
- Helping customers build confidence in using digital banking services, including mobile and online platforms
- Understanding customer needs and proactively identifying the most suitable products and services
- Resolving customer queries efficiently and providing clear, practical solutions
- Building strong, lasting relationships through personalised service and regular engagement
- Encouraging digital self-service adoption using customer devices and in-branch technology
- Collaborating with colleagues to deliver a consistent and high-quality customer experience
- Identifying opportunities to improve how we support customers and enhance service delivery

WHAT YOU'LL BRING





- Experience delivering excellent customer service across multiple channels
- Experience supporting customers with financial products or services
- Experience working in a collaborative team environment

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.

The starting salary is £25,000 together with a £500 adaptable benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.

£500 annual cash allowance to spend on our great range of benefits. *Include salary where authorised

- 25 days' holiday plus

📌 Customer Service Consultant (La Mancha)
🏢 Santander
📍 La Mancha