Who you are

- You identify with EQS values and bring a responsible, respectful, and trustworthy way of working

- You have completed a university degree, vocational training, or gained comparable professional experience in a customer-facing environment

- You bring first professional experience in B2B SaaS, software implementation, onboarding, project coordination, or a similar client-facing role

- You enjoy managing projects and coordinating multiple stakeholders, and you know how to keep tasks structured and moving forward

- You have a solid IT affinity and feel comfortable learning new software products, workflows, and system-related topics quickly

- You are confident using MS Office and working in a structured way with documentation, timelines, and customer communication

- You have C1-level proficiency in both German and English (written and spoken). French, Italian or Spanish speaking skills are a strong plus

- You show initiative, ownership, and a solution-oriented mindset, while staying customer-focused and collaborative

- You are comfortable using AI-supported tools responsibly to improve efficiency, structure information, or prepare customer-facing work while applying sound judgment and data confidentiality standards

- Experience in compliance, governance, regulatory, or other complex B2B software environments

- Experience delivering customer trainings, workshops, or onboarding sessions in a SaaS context

What the job involves





- N this role, you will help our customers get value from EQS solutions quickly and confidently. You will manage implementations with a strong customer focus, coordinate stakeholders across the project lifecycle, and contribute ideas that make our onboarding processes even more scalable and effective

- Own and coordinate end-to-end customer implementation projects for EQS compliance solutions, from kickoff and planning through go-live and handover

- Guide customers through project milestones, timelines, deliverables, trainings, and workshops to ensure a smooth and transparent onboarding experience

- Translate customer needs into structured implementation plans, advise on configuration decisions and rollout approach, and contribute feedback that helps improve our products and internal processes

- Collaborate cross-functionally with Sales, Product, Engineering and other internal stakeholders to keep projects on track and resolve issues proactively

- Manage project delivery by monitoring timelines, scope, risks, issues, dependencies, escalations, and next steps in a structured and customer-oriented way

- Support go-live preparation, validate key implementation documentation, and collaborate with Customer Success and Support to ensure a smooth post-launch handover that sets the foundation for long-term customer satisfaction, engagement, and retention

📌 Implementation Manager (Barcelona)
🏢 Eqs Group
📍 Barcelona