Overview

We are looking for a business-minded transformation professional to drive the design and implementation of our new Salesforce CPQ / Revenue Cloud platform — bridging commercial strategy with operational excellence.

You will report to the Global Commercial Operations Director and work closely with other Departments, Affiliates, and Strategic Business Units on integral projects such as CRM, Data and analytics, AI, and process improvement. The main focus will be the CPQ (configure, price, quoting) and CLM (contract lifecycle management) with Salesforce platform.

Contract to Cash process is not included.

Our goal is to make commercial operations more efficient by harmonizing and improving our global processes. Within the project's scope, we will transform our Digital Ecosystem, including implementing Salesforce (for sales, quotation, service, marketing), Sales Enablement Tool, and Business Intelligence Platform, becoming a data-driven company.

You will be the central force connecting our commercial strategy to the technology that enables it. This is not an IT role — it is a business position that requires a deep understanding of revenue processes, cross-departmental dynamics, and the ability to translate business needs into scalable solutions.

You will own the end-to-end process harmonization effort, act as the primary business owner of our Salesforce CPQ & Revenue Cloud design and implementation and ensure that the platform truly serves the needs of our commercial, financial, and operational teams. You will be the voice of the business throughout the entire project lifecycle — from blueprint to go-live and beyond.





You will build strong relationships with key stakeholders across various functional areas, understanding their current and future business processes and requirements.

Initially, the focus will be more on the CPQ-Contract part of the project (Salesforce Revenue Cloud), but we are considering a broad approach for the position, including support to the Sales Cloud implementation. We want you to participate in other projects as the department grows and you improve your knowledge on the business.

This is a high-visibility, high-impact role with direct influence on how our company prices, quotes, and contracts at scale.

Responsibilities

Key Accountabilities

Process and Strategy

Lead the mapping and harmonization of the above-mentioned processes across territories and business units (in collaboration with Finance, Business Units, Affiliates, Legal, IT, Customer Service) Identify gaps, redundancies, and improvement opportunities in existing commercial workflows Define the future-state process architecture aligned with company growth objectives Develop a clear roadmap for process standardization and system adoption Ensure pricing, discounting, and approval frameworks are fit for purpose Align CPQ configuration logic with commercial policy and revenue recognition requirements

System Implementation





Act as the primary business owner for the Salesforce CPQ & Revenue Cloud implementation Translate business requirements into functional specifications for IT and implementation partners Validate solution design, prototypes, and UAT scenarios from a business perspective Oversee data migration and integrity from existing systems to the new platform Coordinate go-live activities and hypercare support Monitor post-launch adoption and drive continuous improvement initiatives

Cross-functional Leadership

Serve as the main liaison between IT, Finance, Commercial Operations, SBUs, and Customer Service Facilitate alignment workshops and decision-making forums across departments Build and maintain a stakeholder engagement plan throughout the project Manage competing priorities and resolve cross-departmental conflicts Drive change management and user adoption strategies Develop training materials and enablement programmes for end-users

Networking/Key relationships

Commercial Operations Director (reporting to) Commercial Operations Managers and Business Owners (Sales, Service, Marketing) CCO, VPs Commercial Operations, General Managers, Sales Managers, Marketing Managers VPs WW Marketing, Directors WW Marketing and direct reports Commercial and Service Excellence IT Business Partners, Data & Analytics VP Finance and local finance teams Legal department

No direct reports at this phase of the project.

Qualifications

Knowledge & Experience required for the position:

Minimum

Language: English, Spanish is a plus Experience with Salesforce CPQ or Revenue Cloud imple

📌 Commercial Execution (Gracia)
🏢 36 Dexcom International
📍 Gracia