- Responsible for undertaking logistics needs of platforms and supporting business expansion;
- Explore customer needs and promote the implementation of product solutions based on customer needs;
- Proactively monitor operational quality, monitor key indicators around customer signed SLA, ensure quality meets customer needs while promoting internal operational quality improvement;
- Focus on customer satisfaction and maintain good relationship.
Job Requirement
- More than 2 years of working experience in the e-commerce /logistics field, with customer operation experience;
- Solution formulation and implementation capabilities and strong driving force;
- Have a deep understanding of the competitiveness of local logistics solutions and experience in implementation;
- Able to adapt to cross-cultural work scenarios and have English or Spanish communication skills.
📌 Key Account Operation-Madrid
🏢 Cainiao Group
📍 Madrid
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