? Barcelona | Hybrid

? 7+ years of professional experience

? Capitole keeps growing and we want you to be part of the journey!

We are looking for a Product Owner / Project Manager - ServiceNow to join our team in Barcelona and contribute to a large-scale international project.

You will be responsible for driving the evolution of ServiceNow as an ITSM platform , connecting business needs with technical teams and ensuring the right prioritization and delivery of platform improvements.

The role combines Product Ownership, Project Management and functional ServiceNow expertise , with a strong focus on ITSM, platform governance and CMDB.

? What will you do?

- Drive the evolution and adoption of the ServiceNow platform across different regions.
- Own and prioritize the backlog, roadmap and platform enhancements .
- Gather and analyse requirements from Business, IT and Security , translating them into functional and technical requirements.
- Coordinate ServiceNow initiatives and projects, managing priorities, dependencies and deliverables.
- Work closely with technical teams, regional leads, vendors and other stakeholders.
- Ensure alignment between ServiceNow capabilities, ITSM processes and business needs .
- Contribute to ServiceNow platform governance and continuous improvement.
- Lead and support CMDB governance , ensuring data quality, consistency and completeness.
- Coordinate initiatives related to Configuration Management, Service Catalog and Asset Management .
- Monitor platform and process performance through KPIs and dashboards .
- Promote standardization and continuous improvement of global ITSM processes.





? What are we looking for?
- 7+ years of professional experience in IT environments.
- Experience managing ServiceNow as a Product Owner, Project Manager, Platform Owner, ServiceNow Consultant or similar role .
- Hands-on experience managing backlog, priorities, roadmap and platform enhancements .
- Strong knowledge of ServiceNow and ITSM .
- Experience with ITIL processes, particularly Incident, Change, Request and Configuration Management .
- Experience with CMDB Management and Governance , including data quality and consistency.
- CSDM knowledge is highly valued.
- Experience gathering and analysing business requirements and coordinating their implementation with technical teams.
- Knowledge of Service Catalog, workflows, integrations and/or automation within ServiceNow.
- Strong experience coordinating multiple stakeholders, technical teams and vendors .
- Experience working in international and matrix environments .
- Fluent English is essential.

? Hybrid model ? Why join this project?

? People first – diverse and inclusive culture in an international environment .

? Work on high-impact Data & Insights initiatives across business performance , operations , finance , and commercial domains .





? Help shape how data supports strategic decision-making across a large international organisation .

? Explore the evolution of AI-driven analytics , productivity tools , and data discoverability .

⚙️ Contribute to self-service analytics , data products , and scalable reporting practices .

? Work closely with business and senior stakeholders , turning complex data into meaningful insights .

? High team stability and collaborative culture .

? €1200 per year training budget and continuous learning opportunities .

? Flexible compensation model .

? Private health insurance and benefits package .

⚡ Flexible working hours and hybrid model .

?️ Wellhub : fitness, wellness, and mental health support.

⚽ Football and paddle tennis teams sponsored by Capitole .

? Team buildings , integral events , and strong tech communities .

✨ Want to know more about us? Click here and discover all the details.

? Curious about our culture? Check out what people are saying about us on Glassdoor.

? We know that not every candidate will meet 100% of the requirements. If your profile doesn’t match perfectly but you believe you can add value, we’d still love to hear from you.

? Ready for the challenge? Apply now!

Empowering People, Unlocking Innovation.

Information Security Notice

- The employee will have access to confidential information related to Capitole and the assigned project.
- Compliance with internal security and information protection policies is mandatory.
- NDA signature required.

📌 Product Owner Project Manager - ServiceNow (Barcelona)
🏢 Capitole
📍 Barcelona