Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Program Manager - International Medical Solutions - Amplity

Business Unit

Global Medical Solutions

Reports to

VP, General Medical Solutions or Senior Program Director, Medical

Location

Europe

Individual or People Manager

People Manager

About Amplity

Amplity is a team of professionals who understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances, and the complex needs of providers and patients, we help our clients launch products and operate smoothly with precision, across all business shapes, sizes, and specialties. At Amplity, we partner with our clients to get the right medicine into the hands of those who need it, ensuring that each and every patient receives equitable care — as quickly, safely, and effectively as possible.

Amplity Areas Of Expertise

Medical - Outsourced global clinical & medical engagement for accelerated drug approval and acceptance

Sales - Flexible, scalable sales teams for rapid product launch & lifecycle management

Intel - Real-time insights powered by a one-of-a-kind comprehensive qualitative database + platform

Comms - Premium content & audience access to critical oncology care networks

Learn - Continuous growth for teams and individuals led by pharma industry experts

Purpose of role The Program Manager within Amplity has responsibility for leading and managing large singular teams, or multiple smaller teams of field-based individuals, namely Medical Science Liaisons (MSLs), Patient Diagnosis Liaisons (PDLs), Clinical Trial Liaisons (CTLs) etc.) to deliver specific Client specific project KPIs.

This role has overall responsibility for directing and facilitating the recruitment process of field-based teams, on-boarding them into new roles and ensuring individuals have the correct therapeutic and product knowledge to safely and compliantly converse with HCPs at a peer-to-peer level.

Daily management of the field-based team is a key aspect of the role ensuring the effective implementation, execution, and delivery of Client requirements to achieve key goals in specific locations and sites. Retention and expansion of assigned projects is a key goal.

The specific deliverables being managed can vary and is defined in the contract Amplity holds with the client organisation.

Meaningful management expertise may be deployed in the following areas:

Implementation and delivery of overall Client strategy

Setting and monitoring of KPIs

Execution of key strategic plans in the field

Consultancy services to Client in helping to shape and form localised planning

Creation of internal and external reports

Insight gathering to develop future strategy and create better solutions

Performance management, appraisals and renumeration

Training and coaching of field teams to increase skills and capabilities that drive outstanding clinical and scientific conversations and outputs

Pastoral care of the field team

Assisting the renewals process

Key accountabilities

Clients – External/Internal

Proactively manage relationship with assigned contacts in client organisations and seek opportunities to strengthen and build new relationships; be “the true partner”

Develop and maintain positive relationships with relevant stakeholders in client organisation, referring business opportunities and insights to the Director, Medical, and the aligned Account Director

Integrate full range of Amplity offerings and capabilities into all client discussions as appropriate

Drive and facilitate Quarterly Business Reviews with the Client and all Amplity support functions

Encourage collaboration and innovation within Amplity to create exciting client solutions

Role model Amplity values and represent our brand, demonstrating sound judgment and integrity in all aspects of the role

Monitor project status/changes and develop solutions to address arising issues by engaging the Director, Medical, People (HR) Team, Finance Manager and Account Director on issues that may impact revenue, client expectations or satisfaction and issues related to public perception of client organisation or its products

Stay up to date on the industry and trends developing

Use industry knowledge and news to identify new potential new opportunities





Assist as needed with wide team on ad-hoc duties as required and as appropriate to the role

Collaborate and meet regularly with colleagues and client as appropriate

Share best practice and feedback to drive improved business performance internally

Provide input to help shape business strategy, be the ‘voice of the field-based team’ and an advocate for their role and their contribution towards business and client success

Gain engagement and support from all those involved in Client projects to deliver exceptional quality to exceed Client expectations

Actively participate in the renewals process, working collaboratively with Leadership to execute efficiently and effectively

People

Liaise with Talent Acquisition (TA) team to refine and finalise candidate search criteria and collaborate regularly during recruitment process, providing feedback where appropriate

Develop and maintain excellent relationships with relevant key stakeholders in the client organisation and communicate clearly and frequently with the Director, Medical

Be the ‘voice of the field-based teams’ within Amplity, to ensure resources are aligned to the support their needs

Conduct second stage interviews, co-ordinate client ‘Meet and Greet’ calls or meetings

Work in collaboration with Project Managers to plan and implement assessment centres, ensuring full attendance and make final candidate selections

Work in collaboration with HR and project management to facilitate induction and onboarding for new starters in collaboration with relevant departments

Ensure relevant objectives and plans are in place to successfully manage end of probation discussions

Translate programme/project requirements into operational task and Key Performance Indicators

(KPIs) for successful execution of contracted deliverables

Set expectations with team around performance, providing clear goals and direction and managing/removing any barriers to success, clarify appropriate communication routes

Manage any employee relations and contractual issues or concerns related to employee terms and conditions in conjunction with People (HR) Team

Coach team to plan, conduct and follow-up on outstanding scientific exchange with external experts and Thought Leaders

Use a coaching approach to enable team to grow and develop:

Know strength/grow strength

Observe and listen

Ask insightful questions

Capture outputs to ensure there is a clear action plan to enhance performance

Identify training needs and facilitate interventions utilizing Amplity’s LMS to meet these needs e.g. coaching sessions, workshops, remote learning and working with Client lead to understand costs and budget implications

Ensure team members are equipped with appropriate IT software/hardware, understand how to use it and have access to support services e.g. helpdesk

Motivate, retain and develop team to progress towards an aligned vision and goal

Processes

Liaise with People (HR) Team to raise employment contracts and necessary onboarding documentation

Approve absence requests in accordance with company guidelines

Manage all employees in accordance with Company policies and country standards e.g. absence, disciplinary, performance etc.

Monitor individual and team performance against KPIs, collate insights and prepare client reports that add genuine value to client’s therapy area strategy

Respond to queries and questions related to client projects in a timely and supportive way

Share relevant Amplity and Client procedures and processes to ensure team operate within a compliant framework and in accordance with legal requirements

Conduct regular field-visits and undertake regular 1:1s (face-to-face or remote, depending on geography)

Work closely with wider team and business to ensure key information and feedback is shared to improve future proposals and client offerings

Plan and create necessary processes to capture feedback and “next steps” for end of projects ensuring full collaboration with all departments

Work with TA to develop process for exploring all opportunities for redeployment of employees to relevant projects

Work in conjunction with People (HR) Team to process any leavers

Work with Account Director to capture any feedback related to projects to inform future proposals





Create and produce timely reports as required by leadership

Through keeping up to date with the industry drive new ways of working and process improvements in line with industry news and trends

Develop and implement appropriate processes to ensure operational effectiveness of team

Share insights and business opportunities with Business Development team for follow up

Maintain the required technical and scientific expertise including competitive landscape and pipelines

Maintain up to date and relevant knowledge of therapy area, clinical papers, patient treatment pathways and client products and support team with training in this area

Comprehend and communicate complex technical and scientific information and terminology

Establish and maintain relationships with national and international Key Stakeholders to drive client’s medical strategy.

Role model excellence in scientific exchange

Accompany and support team at national and international congresses if required

Understand aspects of healthcare environment that may influence client’s medical strategy and provide input and insight to help drive success

Financials

Always negotiate offers in line with budget prepared and where these exceed outlined budget, liaise with Finance and client to gain approval

Ensure self and team operate within any financial budgets allocated

Approve all travel and expenses incurred by team in accordance with company policies and within agreed timelines

Provide input into any financial planning and control procedures as required

Ensure team has access to and understand how to use financial systems

Always operate in a cost-efficient manner

Assist with any forecasting and financial data that Business Acquisition or Finance may have

Demonstrate ROI with all activity where possible

Assist as needed with wide team on ad-hoc duties as required and as appropriate to the role

Essential Skills, Knowledge And Experience

Educated to degree level or equivalent – scientific field highly desirable

PhD or MD equivalent highly desirable

3-5 years prior experience in pharmaceutical or healthcare including understanding of drug development

Demonstrable experience of people management

Critical appraisal of scientific data

Fluent English

Knowledge of compliance framework for field-based medical roles

Knowledge of industry codes of conduct

Therapy area knowledge and/or experience highly desirable

Demonstrable experience working in a fast-paced environment

Proficient in the use of Microsoft Office packages

Solution driven with the ability to work collaboratively

Exceptional customer focus

Exceptional listening skills to fully understand client requirements and needs, with the ability present workable solutions

Other Requirements

Ability to travel Globally (as required)

Full Driving License essential

Fluency in at least one other language, highly desirable

Values

Excellence

Passion

Integrity

Innovation

Collaboration

Performance Competencies

Planning and organisation

Drive for results

Communication skills

Customer focus

Technical expertise/knowledge

Problem solving and decision making

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual’s skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.

📌 Program Manager - International Medical Solutions - Amplity (Madrid)
🏢 Amplity
📍 Madrid