Finnish-speaking Customer Service Advisor | Málaga, Spain LOCATION Málaga, Spain WORK MODEL On-site LANGUAGE Finnish SCHEDULE Rotating schedule, Monday to Sunday
WORKING HOURS
Between 08:00 and 19:00 Key Information WORK MODEL On-site SCHEDULE Rotating schedule, Monday to Sunday.
WORKING HOURS
Between 08:00 and 19:00. About the Position Join an international customer service team supporting well-known brands in the fashion industry. In this role, you will assist Finnish-speaking customers and help ensure a smooth and positive customer experience. Your Responsibilities
* Handle customer inquiries received by phone, email, chat, voicemail, and other communication channels.
* Identify customer needs and provide effective solutions or escalates cases when necessary.
* Record customer interactions accurately in the relevant systems.
* Ensure timely responses and resolutions in line with service standards.
* Maintain up-to-date knowledge of products, services, and customer support procedures.
* Escalate potential service issues to the appropriate team members.
* Follow project processes, procedures, and administrative requirements. Requirements
* Fluent or bilingual proficiency in Finnish.
* Advanced level of English or Spanish.
* Strong communication and active listening skills.
* A customer-focused approach and the ability to understand customer needs.
* Good problem-solving skills and the ability to take ownership of customer inquiries.
* Adaptability and willingness to work in a rotating schedule. Contract & Benefits
* Full-time position: 39 hours per week.
* Permanent employment contract.
* Fully paid training.
* Career development opportunities and specialized training courses.
* Access to learning and leadership development programs.
* Opportunities for internal career progression. About the Location Málaga is a vibrant coastal city in southern Spain, offering a Mediterranean lifestyle, beautiful beaches, and a lively international community. #J-18808-Ljbffr