QUALITY LEADER - AUTOMOTIVE

Tasks or

•Overall responsibility for customer quality performance at Mercedes-Benz Vitoria and support for other MB Truck projects.

•Lead and coordinate the Customer Quality team, including Q Engineers and Residents.

•Act as the main customer QS representative and escalation contact.

•Manage customer complaints, 8D processes, root cause analysis and corrective actions.

•Monitor quality KPIs (PPM, complaints, 8D performance and quality costs).

Requirements

•Degree in Engineering or equivalent technical qualification.

•Proven quality management experience in the automotive industry.

•Experience in team leadership and customer quality management.

•Knowledge of IATF 16949, VDA, 8D, FMEA and problem-solving methods.

•Strong analytical, organizational and decision-making skills.





•Excellent communication, coordination and leadership skills.

•Customer-oriented mindset and ability to manage escalations.

•Fluent English (C1); German or Arabic are an advantage.

•Flexibility regarding working hours and willingness to travel

•Coordinate quality issues and improvement activities with production plants and headquarters.

•Oversee Q-Gate, sorting and rework activities on site

•Conduct quality audits and verify the effectiveness of corrective actions.

•Ensure compliance with customer requirements and automotive quality standards.

•Drive continuous improvement, team development and customer satisfaction

📌 QUALITY LEADER (Vitoria-Gasteiz)
🏢 Kromberg Schubert España
📍 Vitoria-Gasteiz