Job Description
At REVLON we are looking for a Customer Service Europe Market professional to join the team at its Barcelona HQ. The role is responsible for executing the Order-to-Delivery process, supporting the Sales team and acting as the first point of contact for customers regarding service-level performance. The Customer Service Europe Market professional will monitor operational KPIs on a daily basis, identify inefficiencies and support the implementation of corrective actions, with a continuous focus on service excellence.

Key Responsibilities
• Manage customer service activities to ensure an excellent level of service.
• Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
• Support Sales & Marketing in achieving sales plans, ensuring information is updated, shared and validated.
• Coordinate and maintain customer and material master data to prevent complaints, returns and credits caused by incorrect information.




• Handle customer requests and act as the central point of contact for customer queries.
• Participate in continuous improvement initiatives to enhance order-processing quality and efficiency.
• Support day-to-day import and export operations to ensure customer requirements are met.
• Ensure timely follow-up of priority orders and delivery appointments.
• Maintain a thorough knowledge of services, as well as relevant legislation and regulations applicable to maritime, land and sea transportation. Requirements
• Bachelor’s degree, preferably in Business, Supply Chain Management or a related field.
• 2–4 years of relevant experience.
• Customer Service knowledge and experience.
• Proficiency in Microsoft Office.
• Knowledge of SAP SD or JDE.
• Fluent English (C1) and French.

📌 Customer Service Europe Market (España)
🏢 Revlon
📍 España