? Now Hiring: Field Support Representative – Level 1 | Europe | B2B Contract We are looking for skilled and customer-focused Field Support Representatives (L1) to provide onsite IT support, troubleshoot hardware and software issues, and maintain IT operations across office, manufacturing, laboratory, and data centre environments. ? Locations:
• Warsaw, Poland
• Madrid, Spain ? Engagement: B2B Contract ? Work Mode: Onsite / Field Support ?

Experience:
Minimum 2 years in desk-side IT support ? Key Skills Required
• Windows OS, MS Office, and business applications
• Desktop support, hardware/software installation, and troubleshooting
• IMAC (Install, Move, Add, Change) and break-fix support
• Laptop, desktop, mobile device, handheld scanner, and printer support
• Basic knowledge of LAN, Wi-Fi, networks, telecom, and compute/storage
• IT asset lifecycle management, imaging, and system deployment
• Data collection and preservation for migrations or eDiscovery ?️

Key Responsibilities
• Provide end-user, desk-side, IMAC, and break-fix support.
• Build, stage, and image systems using standard client images.
• Support manufacturing shop-floor devices,



laboratory equipment, scanners, tablets, and specialised PCs.
• Provide smart-hands support, rack-and-stack activities, and infrastructure commissioning/decommissioning assistance.
• Coordinate vendor access to communication rooms and data centres.
• Support planned power shutdowns and maintenance activities involving network devices and servers.
• Coordinate cable patching and maintain LAN, Wi-Fi, voice, video conferencing, and printing services.
• Manage IT assets, including collection, labelling, imaging, allocation, recovery, secure storage, and disposal.
• Collaborate with internal teams and OEMs to resolve high-priority issues. ⭐ Preferred Profile
• Experience in manufacturing, laboratory, clean-room, or distribution centre IT environments.
• Strong troubleshooting, communication, and customer service skills.
• Knowledge of Microsoft server support and enterprise IT infrastructure.
• High attention to detail and a strong focus on quality. ? Interested? DM me on LinkedIn. ? Send your updated CV to: [email protected]

📌 Information Technology Support Specialist (Madrid)
🏢 Intelligenz It
📍 Madrid