Experteer Overview
As a Senior Customer Success Specialist, you will lead post-sales value delivery for assigned accounts, shaping tailored Success Blueprints to drive adoption and business outcomes. You will operate across executive and technical levels, mitigating risk and expanding use of BMC solutions. You’ll collaborate with cross-functional teams to own the post-sale strategy and elevate customer satisfaction. This role offers exposure to global projects and a chance to influence large-scale mainframe and cloud engagements.
Compensaciones / Incentivos
• Lead post-sales customer success for assigned accounts with an executive-level management approach
• Create and deliver tailored Success Blueprints aligned to customers' goals and provide adoption recommendations
• Drive customer adoption, success, and value realization
• Serve as escalation point to mitigate risks impacting customer success
• Maintain cross-functional relationships across Sales, Services, Engineering, Marketing, Product Management, and Support to own post-sale strategy
• Engage in global projects and contribute to innovative problem-solving within BMC
Responsabilidades
• Excellent communication in English and Italian (verbal and written)
• Proven consulting, analytical, organizational and time management skills
• Experience handling large, complex, senior IT and business accounts with direct executive exposure
• Experience with cross-functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams
• Experience leading executive meetings and workshops
• Ability to learn and use Customer Support tools and adapt to new products
• 10+ years of deep expertise in z/OS systems and BMC/competitor Mainframe Tools/Utilities (Operations, Development, DB2, Security)
• Understanding of customer challenges in large mainframe environments and cloud technologies
• BS in Computer Science or related technical field or equivalent experience