23 oct
|
AmTrav
|
Cataluña
Built to tackle the time‐consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.
Senior Product
Manager – Post‐Booking We are looking for a Senior Product Manager to join our post‐booking product team — owning the full customer experience from the moment a trip is confirmed to the moment the traveller gets home safely. It's a huge surface area, and it's where trust in Perk is really tested. Today, the tools exist — AI chat, intelligent triage, self‐serve trip management, a Support Center, help pages, and a team of expert agents.
Customer support is fundamentally a language problem — chat, email, voice — exactly where LLMs are transforming what's possible. A strong product vision — you can paint a clear picture of what great looks like and make it real through execution, even as the AI‐powered support landscape shifts rapidly beneath you Hands‐on with AI — you use AI tools to accelerate your own work, from research and prototyping to writing and analysis,
while applying your own taste and judgement to know what's actually good Exceptional design taste — you hold a high bar for quality, sweat the details, and partner closely with design to get the experience right An experimental mindset — you form hypotheses quickly, design small bets to test them, and know when the evidence is telling you something Ability to diagnose problems with data — you can move from aggregate trends to individual signals and translate findings into product decisions At Perk, we take an IRL‐first approach to work, where our team works together in‐person 3 days a week. For certain roles, we can help with relocation from anywhere in the world.
English is the official language at the office. If you choose to apply, please submit your portfolio and resume in English. Perk is a integral company with a diverse customer base, and we want to make sure the people behind our product reflect that.
Com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. LI-Hybrid
📌 Senior Product Manager - Post-Booking User Experience (Cataluña)
🏢 AmTrav
📍 Cataluña