Relationship Banker, Concordville, Pa

Country: United States of America

Santander is a general leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

The Difference You Make:

- Achieve or exceed sales targets by actively promoting and effectively cross selling various banking products and services to existing and prospective customers.
- Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
- Proactively prospect for new clients through internal and outbound interactions such as: networking, referrals, lead calling, portfolio management and community engagement.
- Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
- Foster customer loyalty by addressing concerns and providing timely resolutions.
- Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
- Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
- Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
- Collaborate with team members and partners to achieve branch goals and drive overall performance.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.



The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

- High school diploma, GED - Required
- Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications:

- 3+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR)
- 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR)
- 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
- 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
- Established relationship-building skills with a focus on customer experience and loyalty.
- Excellent customer service skills and a passion for helping others.
- Proven track record in sales and cross-selling products and services.
- Ability to work collaboratively in a team-oriented environment.
- Excellent communication, consultative and influence skills both verbal and written.
- Ability to display a credible, trustworthy, and professional image at all times.
- Proficient in using digital tools and technology to enhance customer engagement.
- Ability to follow directions, policies, and procedures.
- Ability to identify and escalat e concerns of risk to appropriate channels.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.

Certifications:

No Certifications listed for this job.

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📌 Relationship banker, concordville, pa (España)
🏢 Banco Santander
📍 España