B Customer Support Lead (Madrid)

B Customer Support Lead (Madrid)

23 oct
|
Naboo.app
|
Madrid

23 oct

Naboo.app

Madrid

Role based in Barcelona
- EU work permit mandatory
- No VISA sponsorship Full-time position
- Monday to Friday
- 38 hours per week About Naboo Naboo is the European leader in MICE procurement. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events. Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors. Naboo is no longer just a French success story. We are becoming a global category leader with offices in Paris, Barcelona, Montreal, Hamburg, New York and Singapore. Naboo is scaling fast with strong backing from top-tier international investors. Role & Responsibilities You will be part of our Finance Operations based in Barcelona. On a day to day basis you will:
* Make sure past events have the correct final amounts from each supplier and are correctly invoiced to Clients
* Provide clear answers to Clients/Suppliers when they have questions about invoices, purchase orders and payments.
* Follow-up on outstanding items and manage potential disputes
* Manage cancellations and event postponements
* Participate in the improvement of internal processes
* Recruit, onboard,



and train junior team members Compensation & Benefits
* Package : 30000€ to 40000€ depending on experience
* Alan health insurance: 100% coverage for the employee alone (no coverage for spouse or child)
* Cobee card credited each month with €150 to cover transport and meal expenses
* Sports subscription with Classpass
* Occasional remote: 1 day per week once probation period is approved
* Beautiful offices in the center of Barcelona
* Top-notch work equipment (MacBook)
* Events that bring our team together Adecuado Candidate
* You have 2+ years of experience in a Finance / Billing Operations role at a tech scale-up
* You are fluent in English and in French (50% of Finance Operations are still in French)
* You are comfortable working with CRM tools (HubSpot or similar)
* You enjoy client interaction and working as part of a team
* You like numbers, you are very well organized and you pay attention to detail
* You can demonstrate how you have used AI or automation to improve operations
* You are the perfect candidate
* You are looking for serious challenges and responsibilities from day one
* You want to thrive in a high growth environment
* Are excited about shaping a function (almost) from scratch
* You are not scared to build the plane while flying it #J-18808-Ljbffr

📌 B Customer Support Lead (Madrid)
🏢 Naboo.app
📍 Madrid

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