Whether you are already living in Portugal or
considering relocating from abroad , this role offers the
opportunity to join an international team, develop your
professional skills, and experience life in Portugal. LOCATION:
Porto, Portugal (Onsite)-Applicants must already have the legal
right to work in Portugal. Visa sponsorship is not available for
this position. WORKING SCHEDULE: Monday to Sunday; 24/7 rotational
shifts; 5 days/week, 8 hours/day COMPENSATION : €1,000 gross/month
paid over 14 salaries €7.63 food allowance per working day Welcome
Bonus - This bonus will be paid in 12 monthly instalments (1/12 per
month) during the first year of employment Accommodation support
(details are below) The Role As a Customer Support Representative,
you will provide professional, efficient, and empathetic support to
customers across different markets. You will handle customer
inquiries, resolve issues, provide accurate information, and ensure
a high-quality customer experience. Your Responsibilities Provide
professional customer support through verbal and written
communication Handle customer inquiries, requests, and complaints
Identify customer needs and provide appropriate solutions Support
more than one market when required Manage and retain large amounts
of product and process information Troubleshoot customer issues and
follow established procedures Handle disputes and sensitive




situations professionally Prioritize tasks effectively and work
with strong attention to detail Demonstrate active listening and
empathy in every customer interaction Maintain a high level of
service quality in a fast-paced environment Requirements Fluent
verbal and written communication in Italian C1 level of English
Strong customer service and communication skills Excellent
problem-solving and prioritization abilities Ability to learn,
retain, and manage large amounts of information Strong attention to
detail and organizational skills Ability to remain calm and
professional under pressure Strong empathy and active listening
skills Comfortable working in a 24/7 rotational environment Ability
to support multiple markets simultaneously Relocation Support
Candidates relocating from outside Portugal can benefit from:
Accommodation support available in a shared residence, with a
convenient contribution deducted from salary. Accommodation details
will be discussed during the interview process No flight ticket
included Why Portugal? Take the opportunity to combine your
international career with life in Portugal. Join a diverse working
environment, gain valuable international experience, and develop
your customer service career while living in one of Europe's most
attractive destinations. Ready for your next career move? Apply now
and take the next step toward your international career in
Portugal!

📌 Italian-Speaking Customer Support Agent I Onsite -Porto |Accommodation Support (Madrid)
🏢 WW Talents
📍 Madrid