Experteer Overview
As an IT Service Manager in the Finance domain, you lead the governance, delivery, and ongoing improvement of a portfolio of finance applications (Accounting, Tax, Treasury). You collaborate with Finance stakeholders, vendors, and IT teams to ensure reliable, compliant, and secure services aligned with business needs. You drive service leadership, performance improvements, and portfolio development in a general setting. This role combines ITSM, vendor governance, compliance, and people leadership to deliver value and meet regulatory requirements.

Compensaciones / Beneficios
• Oversee a portfolio of Finance applications supporting Accounting, Tax, and Treasury processes.
• Ensure services meet business, compliance, and operational standards.
• Monitor service performance with application managers, identify root causes, and drive improvements.
• Build trusted relationships with Finance stakeholders, vendors, and internal IT teams.
• Manage strategic vendor relationships, governance, and contract activities.
• Lead compliance and controls across the application landscape.
• Contribute to budgeting, forecasting, and financial planning for the service portfolio.




• Collaborate with project teams to ensure smooth transitions of changes into operations.
• Contribute to the development of services, processes, and the overall application portfolio.

Responsabilidades
• 8+ years of IT Service Management experience in a complex international environment.
• Proven experience managing business-critical enterprise applications and Application Managed Services.
• Strong understanding of Finance processes (Accounting, Treasury, Accounts Payable/Receivable, consolidation, P2P).
• Experience managing senior stakeholders, vendors, and cross-functional teams.
• Experience with service governance, compliance, controls, and risk management in an enterprise setting.
• ITIL certification and solid ITSM best-practice knowledge.
• Experience leading teams in a matrix or global organization.
• Experience with SAP, BlackLine, or similar enterprise applications is advantageous.
• Excellent written and spoken English.

Requisitos principales
• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits supporting financial security

📌 IT Service Manager (Madrid)
🏢 Hitachi
📍 Madrid