Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 58 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

Our client is a globally active digital and technology-led organization working closely with major online platforms to support advertisers and agencies across diverse markets. Reporting to:

Customer Service & Customer Success Team Lead We're looking for a

Customer Service Specialist – L1 to provide frontline support for customers using a integral

card issuing and embedded finance solution

. You'll support customers from onboarding through day-to-day product usage,



resolve enquiries and ensure more complex cases are effectively escalated and followed through to resolution. Provide

L1 customer support

during onboarding and ongoing product usage Support enquiries related to

card usage, transactions, FX and payments Handle customer conversations escalated from

chatbot and digital support channels Capture customer feedback and help improve

FAQs, onboarding materials and support processes Support key service metrics including

response time, resolution time and customer satisfaction Experience in

Customer Service, Operations or another customer-facing role

, ideally within payments, fintech, banking or e-commerce Comfortable using

digital support tools, dashboards and chatbot-assisted journeys German, a

Baltic language, Slovak or Slovenian

is a strong plus

📌 Customer Service Specialist (German Speaker) (Madrid)
🏢 Uplift People Consulting
📍 Madrid