The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here. You'll own net revenue retention across around 60 hotel group accounts in Spain, Italy and Portugal, measured on closed cross-sell revenue rather than pipeline. Own NRR across a ~60‐account hotel group portfolio in Spain, Italy and Portugal, with success measured on closed cross‐sell revenue Identify, qualify and advance cross‐sell and upsell opportunities across RMS, POS, Payments and Terminals, partnering with Client Sales to convert Build and maintain your own AI‐supported workflows for renewal triggers, QBR prep and territory prioritisation For more information on AI fluency at Mews, please refer to AI Fluency at Mews: A Comprehensive Guide for Candidates on Confluence. 3-5 years in Customer Success or Account Management in B2B SaaS, with a track record of retention and expansion results (hospitality, payments or multi‐product SaaS is a plus)



~ Experience running QBRs, account planning and executive conversations, with a commercial mindset for qualifying and progressing cross‐sell ~ Fluent Spanish and English, and experience with Salesforce, Gainsight or similar platforms ~ AI Fluency Level 3 or equivalent hands‐on experience using AI to improve account management Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range. Our success is powered by our incredible people, supported by benefits that help them thrive. Unlimited paid holiday (yes, really) Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Versátil, hybrid working options A home office setup budget to make your workspace your own and a monthly work-from-home allowance Local benefits You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks.

📌 Spanish-speaking Customer Success Account Manager (España)
🏢 Mews
📍 España