Experteer Overview As an Account Manager for the Portuguese market, you will be the first point of contact for existing customers, aiming to boost satisfaction and retention. You will manage a portfolio, build long-term relationships, and identify upsell opportunities while coordinating product improvements. You’ll work closely with the Customer Experience team to address queries, provide updates, and help customers get the most from Factorial. This role offers a chance to influence customer journeys at scale in a fast-growing, international environment.
Compensaciones / Ventajas • Identify upsell opportunities and generate revenue from each client • Build strong client relationships through regular video calls and understand their requirements • Provide after-sales support to retain customers • Ensure prompt and accurate responses to queries • Recognize trends and report weaknesses to improve customer journeys and the product Responsabilidades • Experience in customer service and sales, preferably in online support • Analytical, organized, and able to multitask • Digital profile with comfort using new tech tools • Interest in B2B SaaS environment • Strong communication and empathy • Proactive and idea-driven • Native Portuguese and professional English Requisitos principales • Alan private health insurance • High growth, multicultural environment • Wellhub gym and classes • Cobee expense savings • Language classes • Office breakfast and organic fruit