com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. We are looking for a Product Owner Job Title
- Product Owner – Customer Operations Platform Working model
- Hybrid from Madrid, Remote from Spain Team
- you will join the Product Customer Service team within the Product department Level
- Professional Location
- Spain Contract
- Full time (36 h/week) Travel time required
- Only a few times a year What your impact will be: You will play a key role in shaping the technology that supports our customer care and operations teams. You will join a dynamic environment where priorities can evolve, with a strong focus on shaping and delivering a new AI-ready back-office and customer operations platform. Shape and deliver a new customer operations platform: Take ownership of key areas of a new AI-ready back-office and customer operations platform Lead discovery activities to understand current workflows, pain points, and improvement opportunities Help define the future operational model in collaboration with business and technology stakeholders Challenge legacy processes and support the transition towards a modern, scalable platform Drive AI and automation initiatives: Contribute to the product roadmap, prioritising initiatives and backlog items based on value, feasibility, and user needs Translate business and platform goals into actionable initiatives, clear requirements, and iterative releases Break down complex problems into manageable steps and high-impact deliverables Continuously adapt priorities based on business needs, user feedback, and product insights Enhance the customer operations ecosystem: Identify opportunities across the traveller support journey and internal operational processes Contribute to the broader customer operations platform strategy Ensure alignment between tools, processes, internal users,



and traveller experience Promote simple, reliable, and user-centric solutions across the platform Collaborate with stakeholders and teams: Work closely with engineering, operations, customer service, and product teams Gather, structure, and translate business needs into clear product requirements Facilitate alignment between technical feasibility, operational impact, and user needs Support delivery by clarifying priorities, requirements, dependencies, and expected outcomes Your expertise: Around 5 years of experience in product ownership, product delivery, business analysis, or similar roles Experience working on internal tools, back-office platforms, case management systems, operational platforms, or B2B/SaaS products Strong discovery skills, including process mapping, requirement gathering, and workflow analysis Hands-on experience or solid understanding of AI and automation topics, such as GenAI, LLMs, workflow automation, or intelligent tooling Ability to balance structured product thinking with pragmatic execution Strong user-centric mindset, with empathy for internal users and operational teams Ability to structure complex problems and turn them into clear, actionable product requirements Excellent communication and stakeholder management skills Fluency in English, both spoken and written Desirable: Experience in the travel or travel-tech industry Experience working on large-scale platform or process transformation initiatives Experience with customer service platforms, operational tooling, or workflow automation projects Why join us: An inclusive, friendly, and international environment (you'll be working with colleagues from +10 countries and over 48 nationalities) Shorter working week (36h as full time), with a half working day on Fridays Adaptable start and end of the working day Wish you were here? By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

📌 Product Owner (España)
🏢 Lastminute.Com
📍 España