Language: Native-level German Full-Time Job Overview: As an Account Manager, you will be the main point of contact for YNS in the German market. You will be responsible for managing and developing an existing portfolio of clinics and doctors, building strong long-term relationships and ensuring our customers have a positive and valuable experience with our German website/platform: Estheticon. Your main objective will be to retain and renew our existing customer base, understanding their needs and objectives, strengthening customer relationships and ensuring they see the value of being part of Estheticon. You will become the voice of our customers in Germany, working closely with internal teams to identify opportunities to improve the customer experience, address potential issues and contribute to the continued development of the German market. Customer Relationship Management: Act as the main point of contact for customers, providing proactive and high-quality support throughout their relationship with our German platform. Follow up regularly with customers to review performance, discuss results and identify areas for improvement. Prepare and lead renewal conversations, including commercial proposals and negotiations when required. Keep HubSpot up to date with all relevant customer information, activities, opportunities and renewal status. Customer Value & Performance: Monitor relevant customer and portfolio metrics to understand performance and identify potential issues or opportunities. Identify opportunities to improve customer results and satisfaction, working closely with Customer Success, Marketing, Product and Data teams and sharing relevant customer feedback and market insights.



Identify relevant opportunities to increase the value of existing customer relationships. Recommend additional products or services when they genuinely address customer needs. Native-level German and excellent written and spoken communication skills. ~ Professional level of English or Spanish to communicate effectively with our international teams ~3+ years of experience in Account Management, Sales or a similar customer-facing role. ~ Commercial awareness and confidence in handling renewals, negotiations and upselling conversations. ~ Experience working in a digital, marketplace, or online business . Experience working with CRM systems such as HubSpot. Existing network within the German plastic surgery and aesthetic medicine industry. 100% remote work (from Spain) ~ Versátil

working hours
from Monday to Thursday (start between 8:15 AM and 9:15 AM, finish from 5:00 PM onwards). ~ Free private health insurance, with the option to include family members under special conditions and with tax benefits. ~ Opportunity to work remotely from outside Spain for several weeks each year (e.
Easter, summer, and Christmas). ~ A young, dynamic, and experienced team with a strong background in digital B2B2C environments. Your New Self (YNS) is a B2B2C marketplace in the eHealth industry with over 15 years of experience. Headquartered in Barcelona, we operate across Europe and LATAM.



In 2021, YNS became part of RealSelf, the leading US marketplace for aesthetic treatments, as part of its international expansion. As a group, we are the leading marketplace in the plastic surgery and medical aesthetics industry. We operate across multiple international markets within a global ecosystem spanning 15 countries, connecting clinics and doctors with millions of people looking for trusted information to make confident decisions about aesthetic treatments. We're evolving from an SEO-driven marketplace into a more user-centric, omnichannel platform with an increasing focus on Social Media and Artificial Intelligence, creating new ways for users and professionals to connect. You'll join an international team with a startup mindset, agile ways of working, and a data-driven culture. We embrace modern digital practices and believe that our people are our greatest strength. Growth: You'll join the company at a pivotal stage, with exciting challenges and plenty of opportunities for professional development. You'll be part of a fast-moving, international company that's constantly evolving. If you're excited by the opportunity to work on a product used by millions, make a tangible impact on both product and business, and contribute to a genuine digital transformation, we'd love to hear from you. At YNS, we are committed to equal opportunities and believe that diversity drives innovation. We welcome applications from all qualified candidates and make hiring decisions regardless of gender, age, ethnic or social background, sexual orientation, gender identity, religion, disability, or any other protected characteristic.

📌 Account Success Manager (La Mancha)
🏢 Your New Self (RealSelf Group)
📍 La Mancha