At Roche you can show up as yourself, embraced for the unique qualities you bring. we believe that good business means a better world. The position is in the Service Area, where we strive to achieve excellence for our customers by placing all our knowledge and team of highly qualified professionals at their disposal, so that they enjoy a customer experience that matches their needs and the expectations of a leading general company in its sector. As Service Area Manager, you will be responsible for ensuring technical and operational excellence across all RDE solution segments, aligned with market needs, and for enhancing our service offering for our customers. This will include developing appropriate service models to ensure the success of solutions installed for our customers, and responsibility for guaranteeing excellence in all activities related to field service, repair, maintenance, modifications, installations, and applications. Likewise, you must support pre-sales and sales activities that guarantee the achievement of RDE objectives while ensuring the best customer experience. This includes working jointly with Key Account Managers and the zone's Commercial Lead to ensure the best customer experience based on strategy and commercial prioritization. Additionally, you must also accelerate new ways of working focused on creating multidisciplinary teams based on collective leadership, self-management, and self-responsibility (accountability). Manage and supervise service actions to ensure compliance with KPIs (management indicators) and the necessary customization for service delivery, as well as defining improvement actions if required.



Continuous evaluation and monitoring of customers, ensuring satisfaction with our service activity. Ensure that the team under your responsibility knows, understands, and applies the defined strategic service lines as well as commercial priorities. Oversee the development of people to ensure the provision of the best service to our customers. Participate in necessary commercial actions. Maintain a fluid level of communication with staff from all Business Areas served, ensuring their satisfaction as internal customers. Control the quality of activities performed by subcontracted companies, reporting information regarding the quality of service they provide to the various supplier management heads, based on customer feedback. Propose improvements to established processes as well as actions that favor the tangibility of the service and, therefore, its valuation by the customer (internal and external). University Degree: Business Administration, Engineering, or Health Sciences. Advanced level of Spanish and English. Ability to analyze the business aspects necessary to engage and create the necessary relationships with the right stakeholders. Solid knowledge and experience in the clinical laboratory environment. Previous experience in team management, proven leadership in the implementation of complex projects. Skill in multicultural management of teams of people hailing from different countries. Extensive experience in digital solutions for clinical laboratory management. Project management Change management creemos que un buen negocio significa un mundo mejor. Como Service Area Manager serás responsab

📌 Service Area Manager (España)
🏢 Roche
📍 España