At ING we are looking for a Digital Business Expert
- Account & services Your role and work environment: We are looking for a talented and enthusiastic Digital Business Expert to join our Surfing Account squad of Daily Banking & Savings Tribe The responsibility of this team is to give an outstanding service to transactional customers, as well as develop them towards MPB. In addition, there are added value services such as travel plan, Global Exchange or Tax Down, that we want to offer in the best way to our customers, to increase their engagement and satisfaction with the bank. As a Digital Business Expert of Surfing Account, you will: Contributing to the development of our customers, by offering added value services that they can contract and promoting that they bring their payroll to become into Mobile Primary Bank Continuous follow-up of different campaigns, hand-by-hand with Marketing and CI. Designing communication strategy to increase the penetration in the different services Having the operative and financial risk under control, according to the internal and external regulatory framework Leading our partners relationship, ensuring smooth communication. These are some of the qualities that we value the most for this role. Customer-centric mindset, with experience analyzing customer trends, behaviors and usage patterns. Srong analytical skills, with advanced knowledge of Excel, Power BI and/or MicroStrategy. Excellent communication skills in English and Spanish, with the ability to influence and align diverse stakeholders. We put balance to work, so you can do it too. With our customers' needs first, the team ́s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it. In our offices you can find electric mobility solutions,



doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more Health insurance. In addition, you will enjoy our versátil remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids... It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. Banking benefits. Special mortgage conditions after 6 months working at the bank. More vitality and more belonging 360o care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies . And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside . Our ambition in Sustainability is Empowering (y)our Sustainability journey .



We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work. Job Application Safety Reminder We're seeing an increase in fraudulent job offers. Legitimate communication will always come from @ing.
No payments or banking details will ever be requested: If someone asks for this information, it's a scam. ______________________________________________________________ En ING estamos buscando un/a Digital Business Expert
- Surfing Account Tu función y entorno de trabajo: Estamos buscando una persona con talento y entusiasmo para el puesto de Digital Business Expert que se incorpore a nuestra squad de Surfing Account dentro de la Daily Banking & Savings Tribe. La responsabilidad de este equipo es ofrecer un servicio excepcional a la clientela transaccional, así como desarrollarla hacia MPB. Además, existen servicios de valor añadido como Travel Plan, Global Exchange o Tax Down, que queremos ofrecer de la mejor manera a nuestra clientela para incrementar su engagement y satisfacción con el banco. Como Digital Business Expert de Surfing Account, te encargarás de:
- Contribuir al desarrollo de nuestra clientela, ofreciendo servicios de valor añadido que puedan contratar y promoviendo que domicilien su nómina para convertirse en Mobile Primary Bank.
- Diseñar la estrategia de comunicación para incrementar la penetración de los distintos servicios.
- Mantener bajo control el riesgo operativo y financiero, de acuerdo con el marco regulatorio interno y externo.
- Quieres saber si este puesto está hecho para ti? Orientación a la clientela, con experiencia en el análisis de tendencias, comportamientos y patrones de uso de cli

📌 Digital Business Expert (Madrid)
🏢 ING Hubs B.V. Turkiye
📍 Madrid