The Team: You will be part of the EMEA Customer Success team at S&P; Integral Energy. Part of the wider Customer Experience team at S&P; Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows. Monitor and leverage customer data to identify opportunities for further engagement and value creation. Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Cross functional collaboration:



innovate and partner across different functions to create seamless elevated customer experience. Proactive Support: anticipate customer challenges/needs and address them before they escalade.
Basic Required

Qualifications:
Fluency in English is required, with a demonstrated ability to communicate effectively in verbally and in writing. Fluency in Spanish is required, with a demonstrated ability to communicate effectively in verbally and in writing. Bachelor's degree in business-related discipline is preferred. An S&P; Global employee at this level would typically have 3+ years of experience in customer success,

📌 Customer Success Account Manager (Madrid)
🏢 S&P Global
📍 Madrid