About the Role

Are you passionate about financial markets, technology, and delivering exceptional client experiences? We're looking for a Client Service Specialist to become a trusted partner to professional clients, including banks, brokers, and financial institutions using our cutting-edge trading and market data solutions.

In this role, you'll combine your knowledge of financial markets with strong technical problem-solving skills to help clients maximise the value of our products.

You'll be the go-to expert for resolving complex issues, improving client outcomes, and contributing to the evolution of innovative fintech solutions.

Responsabilities

- Be the first point of contact for clients, delivering fast, professional support across phone, email, and chat




- Troubleshoot and resolve trading, market data, and technical issues, often at first contact
- Own support cases end-to-end, ensuring smooth resolution and clear communication
- Escalate complex issues with clear, well-documented tickets (JIRA) when needed
- Keep accurate case records and share knowledge across teams
- Support client onboarding, training, and product enablement
- Build strong client relationships by understanding their workflows and needs
- Collaborate with Product, Dev, Ops, Sales, and

📌 Customer Support Consultant (M/F/D) (Madrid)
🏢 Infront
📍 Madrid