Finnish Speaking Support Specialist About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying candidates for high-impact roles, ensuring seamless transitions for professionals seeking lucrative career growth in the dynamic world of Customer Support Services.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Support Specialist position in Bulgaria. This role is a perfect opportunity for those looking to excel within the Customer Support Services industry while enjoying a vibrant expatriate lifestyle in one of Europe’s most exciting emerging markets.

Key Responsibilities

- Provide high-quality technical and functional assistance to Finnish-speaking clients via phone, email, and live chat.

- Maintain a deep understanding of company products and services to resolve inquiries efficiently within the Customer Support Services sector.

- Ensure customer satisfaction by delivering professional, empathetic, and solution-oriented interactions.





- Document all client interactions accurately in our CRM system to track trends and common support needs.

- Collaborate with international team members to share best practices and contribute to a high-performing support culture.

- Escalate complex issues to the appropriate internal departments while managing client expectations.

- Continuously strive to meet and exceed personal and team-based KPIs regarding response times and quality scores.

- Native or fluent Finnish (spoken and written).

- Valid EU passport (mandatory).

- Excellent communication and problem-solving skills, ideally with previous experience in Customer Support Services.

- Strong proficiency in English to collaborate within our multinational office environment.

- Proactive mindset with the ability to thrive in an on-site, fast-paced work setting in Sofia.

What We Offer

- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight,

📌 Finnish Speaking Support Specialist (Valladolid)
🏢 Mercier Consultancy Group
📍 Valladolid