Job Description
An opportunity for a Digital Customer Manager has arisen within Airbus Defence and Space, Getafe (Madrid). MISSION: The department is in charge of framing and delivering digital tools and processes for aeronautical operations of our customer's fleet. The team spreads across several countries, including customer's locations and Getafe, and embraces several nationalities and profiles, such as engineers with a background in airworthiness, MRO, digital solutions, etc. The jobholder will reinforce the team constellation by focusing on new solutions and new customers, understanding the current operation and its potential improvements, targeting transport programs such as A400M and MRTT. Understand and manage the particular needs of the digital flow of the A/C configuration and maintenance data between different systems, including customer's, to ensure the fidelity of the digital and physical A/C, as well as enable smooth and secure data sharing. Support and develop customer and Industry needs by understanding the information processes and IS/IT Systems involved in the A400M/MRTT/Eurodrone/Eurofighter Maintenance to lead different related projects in the frame of system evolution and in service support. Typical systems, so called Ground Support Devices, would be: MDS, MOSS, Smartforce Products, PMT, IETPX. Contribute to the integration of the mentioned IS/IT systems with the growing new tools under Smart Force portfolio. Provide inputs to develop new services based in the digital tools evolution and customer ́s needs evolution. Engage the projects with Support Continued Airworthiness ( Part 145 and Part M compliance) and information security requisites where applicable.



The job deliverables and integration targets will be focused not only on leading the different involved technical teams but also the planning and monitoring of the project schedule, costs , risks identification and stakeholders engagement including customers , Program Office and other Systems Engineering and Support Offices. The jobholder should search for a good understanding of the customer operation and pain points, with special focus on the aircraft operation and associated information flows, regulatory compliance, including security and commercial agreements, impacts on fleet availability, efectiveness and efficiency. Aeronautical or Industrial (Mechanical, Electrical, Energy) Engineering degree or a related discipline.

Experience:
Ideally 4 years or more in aeronautical operations or maintenance, with a focus on digital applications and data flows. High adaptability to work on new topics, new business and in a networking mode. Languages: Professional competence in English, while other languages such as French or Spanish would be appreciated. Technical knowledge: airworthiness, maintenance software, customer relations, information management. Valuable / Nice to have: experience in an airline/aircraft manufacturer/MRO would be a plus, as well as a link with applications and data flows. A master's degree in business strategy, AI-analytics,



aerospace or other similar fields would be positively valued. Hybrid model of working when possible, promoting the work-life balance. Collective transport service in some sites. Benefits such as health insurance, employee stock options, retirement plan, or study grants. On-site facilities (among others): free canteen, kindergarten, medical office. Possibility to collaborate in different social and corporate social responsibility initiatives. COMPANY INFORMATION Company: Airbus Defence and Space SAU Employment Type: Permanent Experience Level: Professional Job Family: Technical Support&Services; Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. Any impersonation of Airbus to do so should be reported to emsom@airbus.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster versátil working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

📌 Digital Customer Manager (España)
🏢 Airbus
📍 España