The Company At lastminute.
Com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world We are looking for a Helpdesk Support Technician to join our End User Services team and support the daily IT operations of our Madrid office. This role is primarily office-based in Madrid, with the possibility of working remotely one week out of every three, and includes shift work. This is a standalone role, supported by a wider IT team across Europe (mainly in Switzerland and Spain). We're not just looking for someone to resolve tickets, but for someone who wants to take ownership of the site, continuously improve our IT services, and ensure everything runs smoothly and efficiently. Job Title – End User Services Technician Working model – Hybrid from Madrid, Spain Team – End User Services Department Contract – Permanent – full‐time (EUR 36 h/week) 1+ years of experience providing 1st and 2nd line IT support to onsite and remote users. ~ Proven experience with PC and laptop configuration and maintenance (Windows and macOS). ~ Hands‐on experience administering Active Directory (AD) and Google Workspace (GSuite for Business). ~ Strong experience in hardware and software troubleshooting , including printers and peripherals. ~ Experience supporting IP phones and call centre environments .



~ Familiarity with IT asset management and inventory control. ~ Knowledge of Wi‐Fi networks and basic IT infrastructure support. ~ Fluency in Spanish and English (written and spoken). ~ Experience supporting both onsite and offsite users in a multi‐site environment. ~ Previous experience in a call centre or high‐volume support environment . ~ Additional language skills beyond Spanish and English. ~ Shorter working week (36 h as full‐time), with a half working day on Fridays Possibility to work from anywhere for a period of time per year defined according to local regulations Fri‐Yays: half a day on Friday morning with a no‐meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. Professional and managerial skills development training paths, access to e‐learning platforms such as O'Reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content Occasional social events to foster connections among colleagues ~ We support our employees through life's significant moments with leave options (e.in line with local laws. 1st interview (Manager): soft skills + technical knowledge + online test ~ By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

📌 Call Center Service technician (España)
🏢 Last Minute Group
📍 España