Your Role As a German-speaking Customer Service Specialist, you will be the main point of contact for customers seeking information and assistance with their bookings and visits to a major theme park in Paris. Your main responsibilities will include: Customer Support: Handle incoming customer enquiries in German and provide friendly, professional and efficient assistance. Reservations Management: Assist customers with booking enquiries, reservation details, modifications and cancellations in accordance with established procedures. Information & Guidance: Provide accurate information about park tickets, opening hours, attractions, shows, available services and visitor experiences. Visit Planning: Help customers prepare for their visit by answering questions and providing relevant information to make their experience as smooth as possible. Problem Solving: Identify customer needs, resolve enquiries and handle complaints with empathy and a solution-oriented approach. Customer

Experience:
Ensure a high level of customer satisfaction through clear communication and a professional, customer-focused attitude. CRM & Documentation: Record customer interactions and update relevant information in the internal systems. Quality & Compliance: Follow internal procedures, quality standards and data protection requirements.

Your Profile
We are looking for a customer-oriented individual with excellent communication skills and a genuine interest in helping others. What we are looking for: German: C2 level, both written and spoken. Communication

Skills:
Excellent verbal and written communication skills.



Customer Orientation: A positive attitude and a strong commitment to delivering an outstanding customer experience. Problem-Solving

Skills:
Ability to understand customer needs and find appropriate solutions efficiently. Digital

Skills:
Comfortable using computers, CRM systems and digital customer service tools. Teamwork: Ability to collaborate effectively in an international and multicultural environment. Flexibility: Willingness to work according to the project's shift schedule. Previous experience in customer service, reservations, hospitality or a contact centre is an advantage, but candidates with the right attitude and communication skills are also encouraged to apply.

What We Offer
Permanent employment contract from the start. Full-time position of 39 hours per week. 32 calendar days of annual leave, in accordance with the applicable collective agreement. A structured onboarding and training programme. The opportunity to work on an exciting international customer experience project. A multicultural working environment in Barcelona. Opportunities to develop your customer service and communication skills. A supportive team and a dynamic working environment. Working Schedule Working days: Monday to Saturday. Opening hours: 9:15 a.m. to 7:30 p.m. Shift system: Two rotating shifts within the project's operating hours. Ready to Join Our Team? Are you a German speaker who enjoys helping customers and creating positive experiences? Join ADM Value Barcelona and become part of an international team dedicated to delivering excellent customer service.

📌 German-Speaking Customer Service Specialist (Barcelona)
🏢 ADM Value
📍 Barcelona