As a valued member of our Jet2holidays Ibiza Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What we offer you

- Excellent Salary
- Fully paid training and IT equipment provided
- Monthly 1-to-1 meetings with your Team Leader
- Career growth across Jet2.Com & Jet2holidays
- 23 days holiday entitlement per year
- 2 days off per week
- Monthly rosters shared in advance
- Exclusive discounts on Jet2.Com flights and Jet2holidays hotels
- Recommend a Friend bonus scheme

Responsibilities
- Deliver VIP industry leading customer service by creating memories through scheduled hotel visits and virtual interactions via our internal systems on a tablet device.
- Recommend tailored experiences and attractions that match customers' interests.
- Support customers during disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.




- Represent Jet2holidays during hotel visits and respond to queries via video call & messaging, delivering friendly and efficient support.
- Work as one team by supporting our Airport team on busy flight days to ensure a smooth start and end to customers’ journeys.

Requirements
- Right to work documents: full right to work documents for Spain (DNI / NIE / TIE).
- Travel & accommodation: driver with access to your own motorised vehicle with appropriate insurance;

Habilidades, experiencia, cualificaciones... Si tiene el perfil adecuado para esta ocasión, asegúrese de inscribirse hoy mismo.
operational travel expenses reimbursed;
must be living in Ibiza.
- Flexibility: roster 4 weeks in advance;
roster may include early starts, late finishes, split shifts & weekend working;
required to support during flight disruption, serious emergencies, and customer escalations. xkdbapo
- Skills & experience: customer service experience is a plus but not essential;
solution orientated, friendly & positive;
confident and comfortable using digital systems on a tablet device.

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📌 Resort Representative - Ibiza (San Antonio Abad)
🏢 Jet2. Com And Jet2Holidays
📍 San Antonio Abad