Overview

Lead and align Marelli/Honeywell’s aftermarket teams to deliver fast, reliable customer service and profitable growth across the installed base. You will own OEM capture, reduce leakage to non-OEM sources, and position Marelli as the preferred partner for parts, service, upgrades, and repairs. The role drives cross-functional execution with Sales, Engineering, and Operations to maximize value and customer retention. This is a mission-critical, globally scoped leadership position with a strong focus on measurable performance and continuous improvement.

Responsabilidades

- Own quote performance across regions and products to boost volume, speed, and conversion
- Lead order-management from receipt to delivery with clear communication and on-time delivery
- Leverage CRM and metrics to improve process flow, forecast demand, and increase capture rate
- Translate field insights into engineered solutions, upgrades, and offerings to improve OEM capture
- Align engineering resources to high-priority opportunities with fast technical response
- Collaborate with Sales, Product Management, and global Aftermarket to create scalable offers
- Build a technically capable field-service organization delivering safe commissioning, troubleshooting, and training




- Lead Overhaul & Repair performance and position Marelli as preferred option versus non-OEM
- Track installed-base and partner with Sales to create demand for services and contracts
- Convert technical activity into recurring revenue and stronger customer retention
- Lead and develop teams with clear ownership, processes, and cross-functional collaboration
- Deliver bookings, revenue, margin, and customer-satisfaction commitments while improving productivity
- Monitor a focused scorecard on quotes, orders, deliveries, field service, and outcomes

Requisitos principales

- Bachelor’s degree in engineering or equivalent technical discipline
- Significant aftermarket, rotating equipment, customer service, field service, repair operations, or technical commercial leadership experience
- Demonstrated people leadership and business ownership across quoting, order execution, engineering, field service, and/or repair operations
- Strong customer orientation, commercial judgment, analytical capability, bias for speed, accountability, and continuous improvement
- Fluent in Spanish and English; ability to work across Sales, Operations, Engineering, Quality, Finance, and general teams

- leadership
- commercial judgment
- analytical thinking
- CRM
- order management
- quoting

📌 Sr. Customer Experience Manager - Aftermarket m/f/d (España)
🏢 Honeywell
📍 España