About SAMY

We weren't built to follow, we were built to lead.
SAMY is the integral powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.
We don't play it safe. We build what's next.
Instagram | TikTok | Culture page

Role Mission

We are looking for a Sprinklr Technical Success Manager to join our team and support the design, configuration and optimization of Sprinklr solutions across social listening, reporting and data workflows.

This is a dual technical and consultative role: someone who can understand business and client needs, translate them into effective Sprinklr solutions, and is comfortable getting hands‑on with the platform configuration. Combines the client-facing and consultative mindset of a Technical Success Manager with the hands‑on capabilities of a Sprinklr Consultant / Platform Specialist.

Key responsibilities

- Configure and optimize social listening models, including taxonomies, queries, topics and classification rules.

- Design, build and optimize operational and executive dashboards and reports in Sprinklr.

- Configure workflows, alerts and escalation processes to support the management of insights and incidents.

- Ensure data governance and data quality, including tagging consistency,



classification accuracy and taxonomy maintenance.

- Translate business and reporting requirements into scalable and technically robust Sprinklr configurations.

- Troubleshoot configuration and data-quality issues and continuously identify opportunities to improve the setup.

- Document listening models, queries, rules, dashboards, workflows and data structures to ensure traceability and knowledge transfer.

- Conduct competitor benchmarking and social media performance analysis, covering both organic and paid activity.

- Train internal and external stakeholders on platform usage, dashboards and reporting metrics.

- Work closely with strategy, analytics, social listening and client teams to ensure the platform delivers against business needs.

Key Deliverables

- Fully documented social listening models, including taxonomies, queries, topics and classification rules.

- Competitor benchmark analyses and social media performance reporting across organic and paid activity.

- Operational and executive dashboards configured and optimized in Sprinklr.

- Alerting and workflow systems for insight and incident management.

- Export schemas and data dictionaries supporting reporting, traceability and data governance.





- Clear technical documentation and governance guidelines for ongoing maintenance and optimization.

Skills & experience

- Hands‑on experience with Sprinklr, ideally across Social Listening, Reporting and/or Service/Workflow capabilities.

- Strong understanding of social listening configuration, including Boolean queries, taxonomies, topics and classification/tagging logic.

- Experience building and optimizing dashboards and reporting environments.

- Comfortable working with data structures, exports, data dictionaries and data governance.

- Ability to troubleshoot, QA and optimize platform configurations rather than simply manage them at a high level.

- Strong analytical and problem‑solving skills, with attention to detail and data quality.

- Ability to translate business requirements into practical technical solutions.

- Strong communication skills and the ability to work across technical, analytical, strategic and client‑facing teams.

- A proactive, hands‑on mindset and willingness to get into the detail when required.

- Native or Fluent Spanish is required.

Benefits

- Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.

- Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge.

- Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance‑driven compensation framework.

- Be part of the journey — Help shape our team through our referral program and enjoy a

📌 Sprinklr Technical Success Manager (Madrid)
🏢 Samy
📍 Madrid