Operations Supervisor (Service Operations Supervisor) - NRTA

Job Category: Operations

Requisition Number: OPERA006845

- Full-Time
- On-site

Locations

Showing 1 location

NRTA, Nantucket, MA 02554, USA

Description

Keolis is hiring Operations Supervisor (Service Operations Supervisor) in Nantucket, MA.

Hourly Wage: $34.00

Knowledge and Experience

- One (1) year of Transit/Transportation supervisory, dispatch or combination experience preferred.
- Computer literate to include intermediate experience with MS Office products is required.
- Prior experience with dispatching software systems is preferred.

Skills

- High level of attention to detail.
- Effective communication skills, both written and oral.
- Strong organizational planning skills.
- Must be a self-starter
- Strong practical skills.
- Ability to work without direct supervision.
- Ability to read, write and speak English.
- Ability to work versátil schedules that may include nights, weekends, and holidays.
- Strong analysis and problem-solving skills required.
- Basic math skills.
- Valid driver’s license

Key Accountabilities

Service Dispatching Oversight

- Monitor daily fixed-route service performance using Computer-Aided Dispatch (CAD), Automatic Vehicle Location (AVL), radio systems, and other operational technology.
- Track route adherence, schedule performance, service interruptions, and headway management.
- Identify service disruptions and implement corrective actions to maintain service reliability.
- Coordinate service adjustments during traffic delays, weather events, special events, road closures, and emergencies.




- Provide real-time operational guidance and support to bus operators.
- Respond to operator requests, questions, and service concerns.
- Coordinate replacement operators, vehicle assignments, and emergency coverage as needed.
- Ensure operators comply with schedules, operating procedures, and agency policies.
- Receive and document accidents, passenger incidents, vehicle breakdowns, security concerns, and emergency situations.
- Coordinate responses with maintenance personnel, emergency services, law enforcement, and management.
- Maintain accurate records of operational incidents and service disruptions.
- Prepare and submit incident reports in accordance with agency procedures.
- Maintain continuous communication with operators, supervisors, maintenance staff, and management personnel.
- Manages Paratransit and Microtransit Schedules, ensures proper vehicle supply and fast response to trip requests within prescribed time windows.
- Meets with Bus Operators on a regular basis to discuss overall performance, provides support and coaching needed to do the job successfully.
- Issues corrective action when required in relation to Bus Operator performance.
- Reinforce safety practices, customer service standards, and agency policies.




- Conduct route observations and performance evaluations as assigned.
- Assist with employee training, mentoring, and development initiatives.

Field Supervision Oversight

- Conduct field observations of fixed-route operations to ensure safe, efficient, and reliable service.
- Monitor operator performance, customer interactions and adherence to established procedures.
- Evaluate on-time performance, schedule adherence, and service quality.
- Identify operational challenges and recommend corrective actions.
- Ensure timely departures of transit vehicles from high frequency transit stops.
- Respond on-site to accidents, customer complaints, service disruptions, security incidents, and emergencies.
- Conduct preliminary investigations and gather statements, photographs, and relevant documentation.
- Coordinate with emergency responders, law enforcement, maintenance personnel, and management.
- Ensure appropriate follow-up actions are completed.
- Ensure proper and accurate documentation of daily report paperwork and related logs/ forms.

Training Support

- Assists with Student Bus Operator training as assigned by the department manager.
- Assists with Bus Operator re-training and refresher training as assigned by the department manager.
- Ensure accurate and complete documentation of all training activities in accordance with company and agency standards.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable

📌 Operations Supervisor (Marismillas)
🏢 Keolis Commuter Services
📍 Marismillas