The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘ high-touch ’ service that saves clients time and drives down their total cost of travel.

KEY RESPONSIBILITIES :

SERVICE

- Provide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mile
- Effectively manage your workload to meet all deadlines asrequired, internally or client driven
- Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
- Work directly with the client’s Integral Travel Manager, for guidance on policy matters that require escalation
- Pre-trip approval knowledge will be an advantage
- Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end‑to‑end solution for all clients
- Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
- Always apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI compliance
- Recommend andprocureancillary products asrequiredi.e., car rental, ferry, etc.

Good knowledge of high-speed intercontinental rail optionsrequired

SAVINGS, PRODUCT KNOWLEDGE & OPTIMISED VALUE

- Deliver cost effective solutions across all aspects of travel
- Proactivelyidentifyand implement opportunity to add value to each booking through specialist supplier relationships




- Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
- Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creativefaresand published fares
- Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate
- Proactivelyidentifycross market and local inventory differences, and when these should be taken advantage of
- Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriate
- Procure the best hotel rates for clients utilising GDS and non GDS channels
- Monitor all bookings for fare/rate saving opportunities up until completion of the trip

CONTINUAL DEVELOPMENT

- Have an enthusiastic and willing to learn attitude, attending all relevant training / coaching asrequired
- Achieve individual and team-basedobjectivesthrough the annual Performance Development Review (PDR)

WHAT WE’RE LOOKING FOR:

- Develop andmaintainmulti-level client relationships
- Manage and administer commercial models according to clients’ needs that meet R&M;’s corporate objectives
- Develop client focused solutions that respond to the clients’ changing needs




- Introduce solution innovation to improve end to end processes
- Energized and comfortable with a fast-moving, sometimes ambiguous, environment
- Provide formal strategic reviews of the programme performance
- Drive a common service delivery to the client in accordance with agreed Service Level Agreement
- Drive contract renewal and ultimately client retention
- Develop as a thought leader
- Exceptional organization and project management skills
- Excellent communication and interpersonal skills across all levels
- Strong business and operational sense
- Confidence, opinions, good judgement, and an inclination to action
- Ability to adapt and thrive in a hyper-growth environment
- Industry experience preferred: adequate experience in working within a corporate environment or online travel agency

KEY ATTRIBUTES :

- Manage your own tickets issuance for both Air and Eurostar
- Calculate your own reissues and changesin a timely manner, working in liaison with the Ticketing Department.
- Exceptional telephone manner and good written skills
- Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
- Has achieved a continuous record of experience in a core business travel environment
- Minimum qualification level to Fares & Ticketing VAII (formally BA2)
- Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
- Fully conversant withEvolvirail booking system
- Good knowledge of European rail provider frameworks and reservation systems.
- Comprehensive knowledge of the travel industry and products in the market including differen

📌 Internal Job Post (Barcelona)
🏢 Reed & Mackay Internal
📍 Barcelona