At Milestone Systems we put people first in everything we do - from the way we treat each other and our communities, through the way we develop and sell our products.

Impact & Purpose

Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems Join Milestone, the integral market leader

Location:

We are looking for a Technical Support Professional with English and French, Italian or Dutch based in Barcelona (hybrid - late shift 10:00 to 19:00).

Role Summary:

Technical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.

What You Will Do:

- Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.
- Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.
- Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.
- Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.
- Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.
- Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

What You Bring to the Team:

- Informatic Support technical background, DevOps, Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.
- At least 4 years of work experience providing technical support for external clients.




- Practical experience with Microsoft Windows operating systems and relevant technologies.
- IP Network knowledge and troubleshooting experience.
- Storage technologies knowledge. (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).
- Experience providing multichannel support, confident in providing support over the phone, chat and web cases.
- Excellent communication skills and fluency in written and verbal, C level French and English.

How You Will Make a Difference:

- You are confident of own capabilities and believes that persistence and hard work yield results.
- You are open-minded & shares information with others.
- You give and receive constructive feedback to strive for continuous self-improvement.
- You can constructively handle conflicts and can recover from dissatisfied customer situations.

About the Team:

Milestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion - to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally.

How We Support You:

- Individual development plans aligned with your career goals
- Access to training, learning resources, and certifications
- Flexible working arrangements
- Supportive leadership and regular feedback
- Opportunities for cross-functional and cross-regional collaboration
- Social activities and spaces to connect with colleagues

What We Offer:

- Gym contribution
- Luxury health and dental package
- Life insurance
- Learning and trainings plan

About Us

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video. Guided by our People First mindset - freedom, inclusion, and togetherness, we always consider our employees, partners, and communities in everything.

📌 Technical Support Professional (Barcelona)
🏢 Milestone Systems
📍 Barcelona