The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. Earned 190K+ GitHub stars, making us one of the world's Top 40 most popular projects Backed by top investors, from Sequoia's first German seed to our SAP's recent strategic investment
- bringing us to a $5.2bn valuation That's the company we've built. cloud/register. As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for some of n8n's most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer's business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI. You will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks, QBRs and renewals, while proactively managing risk and escalations. In close partnership with Support, Solutions Engineering, Product and Sales, you turn technical success into durable revenue. What You'll Be Doing Own a small book of n8n's largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience REQUIREMENTS German native speaker: You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; Senior Enterprise Customer Success

experience:




You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support. You've worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail) Commercial acumen & value mindset: Senior stakeholder management: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.) You've worked with general enterprise accounts across EMEA/US time zones and complex stakeholder groups We can sponsor visas to Germany; Our company language is English. Location disclaimer If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are. Europe: We provide benefits according to local country norms.
* US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. Europe: We provide pension contributions according to local country norms.
* US: 401(k) retirement plan with a 4% employer match. Europe: We provide benefits according to local country norms.
* US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. You'll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the

job description
. Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about. Transparency – We all know what everyone's working on, how the company is doing—the whole shebang. Country-specific details are provided in your contract.

📌 Senior Customer Success Manager (La Mancha)
🏢 n8n
📍 La Mancha