Customer Service Consultant | S1 | Branch Banking | Falkirk | 12 Month FTC Country: Santander ( ) is evolving from a global, high-impact brand into a technology-driven organisation , and our people are at the heart of this journey. Together , we are driving a customer-centric transformation that values bold thinking, innovation , and the courage to challenge what's possible.
This is more than a strategic shift. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Working for Santander at one of our TSB Branch locations, you'll help customers make the most of their money, so that they can feel money confident every day.
Branch Banking are looking for a Customer Service Consultant, based in TSB Falkirk branch.
In this role, you'll play a key part in helping customers feel confident, capable and in control of their finances. You'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.
We're shaping the way we work through innovation,



collaboration and the use of digital tools to make banking simpler for our customers. Supporting customers across face-to-face, telephone and video channels to meet their banking needs
Helping customers build confidence in using digital banking services, including mobile and online platforms
Understanding customer needs and proactively identifying the most suitable products and services
Building strong, lasting relationships through personalised service and regular engagement
Encouraging digital self-service adoption using customer devices and in-branch technology
Collaborating with colleagues to deliver a consistent and high-quality customer experience
Identifying opportunities to improve how we support customers and enhance service delivery
Experience delivering excellent customer service across multiple channels
Experience supporting customers with financial products or services
We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
The starting salary is £25,000 together with a £500 adaptable benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.
£500 annual cash allowance to spend on our great range of benefits. *25 days' holiday plus

📌 Customer Service Consultant (Madrid)
🏢 Santander
📍 Madrid