We are a healthcare company specialised in reproductive medicine, part of a leading European group in the sector. Our goal is to provide each patient with personalised treatment based on scientific excellence, technological innovation, and a caring, human-centered approach. To expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic. Clinic Leadership & Management Lead all aspects of clinic operations, ensuring alignment with regional goals and standards. Serve as the primary point of contact for the clinic's leadership team, including: acquisitions, rebranding). Skilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions). Champion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care. Operational Excellence Oversee daily clinic operations, including scheduling, resource planning, and service delivery. Ensure compliance with clinical, laboratory, and regulatory standards. Monitor and improve key performance indicators such as patient conversion, time to treatment,



and satisfaction scores. Growth & Performance Drive clinic growth through operational efficiency, local marketing support, and community engagement. Collaborate with the Regional General Manager and central teams to implement strategic initiatives. Support financial performance through effective cost management and revenue optimisation. Ability to translate company strategy into clinic-level action plans. margin management, treatment mix, etc.) Key Performance Indicators (KPIs) Patient satisfaction and Net Promoter Score (NPS) Clinic revenue and growth targets and EBITDA Operational efficiency and compliance metrics Qualifications & Experience Proven experience in healthcare operations or clinic management, ideally in fertility or specialty care. Bachelor's degree required; healthcare or business-related field preferred. Commercially savvy, with experience in revenue growth, business development, or managing P&L.; Incentives Performance-based incentives tied to patient experience, clinic outcomes, and growth.

📌 Operational Innovations Director/Senior Manager (Cataluña)
🏢 EmpresaConfidencial
📍 Cataluña