You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day. End-to-end support — guide clients through configuring their verification flows for a seamless experience, proactively. Spot revenue signals — surface expansion opportunities and churn risks to the sales team to support growth and retention. What we're looking for Experience — prior Customer Success, Account Management, or Support experience, ideally in B2B SaaS, Fintech, or Compliance. Languages — excellent communication and negotiation skills in English and Spanish (others a plus). Nice to have A solid understanding of KYC, AML, or identity-verification standards.

What we offer




A high-impact role with ownership and visibility — you'll own the customer relationship and be heard across product, engineering, and sales. We give companies one API to authenticate, verify, and monitor users and businesses — including KYC, KYB, biometric liveness, AML screening, transaction monitoring, and wallet screening — all composable into any workflow and live in minutes. We're the only identity provider formally attested by an EU member-state government as safer than in-person verification.

We offer
transparent pricing, 500 free checks per month, and general coverage across 220+ countries, 14,000+ document types, and 48+ languages. We're a small, fast-moving team building the identity and fraud layer for the internet.

📌 Medewerkers klantenservice (Cataluña)
🏢 Didit (YC W26)
📍 Cataluña