Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.
Conduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs.
Conduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools.
Design future state (To-Be)



processes that align with business goals, incorporating technological, organizational, and methodological improvements.
Perform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors.
Develop actionable implementation plans or roadmaps to support business transformation initiatives.
Prepare and deliver analytical reports and presentations for senior management and cross-functional teams.
Facilitate knowledge

📌 Sales Analyst (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid