Customer Success Manager EU-Fr. at Loyal Guru in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth.
We're seeking an ICustomer Success Manager (CSM) to join our international team. This is a mid-level role where you will be the strategic, high-touch point of reference for our key Enterprise and Mid-Market accounts in the Italian Retail and Grocery sectors. Your mission is to move beyond mere retention and act as a true strategic partner, ensuring our clients maximize the value derived from our loyalty and data platform, driving their long-term success.
Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. Your Responsibilities Portfolio Management:



Autonomously manage a portfolio of Italian Enterprise/Mid-Market accounts, building and maintaining solid relationships with key stakeholders.
Loyalty & CRM Campaign Strategy: Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs.
Consulting & Data-Driven Recommendations: Analyze customer data and metrics to support clients with proactive, consultative recommendations for improving their activities and customer engagement.
Strategic Time Allocation: Dedicate approximately 20 hours/month per key

📌 Customer Success (Barcelona)
🏢 Loyal Guru
📍 Barcelona