You'll be the primary point of contact for support — guiding users through their verification flows, resolving complex queries, and building the long-term trust that keeps customers growing with us. You're the bridge between our technology and the businesses that rely on it every day. End-to-end support — guide clients through configuring their verification flows for a seamless experience, proactively.
Spot revenue signals — surface expansion opportunities and churn risks to the sales team to support growth and retention.
What we're looking for Experience — prior Customer Success,