Finnish Speaking Support Specialist
About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying candidates for high-impact roles, ensuring seamless transitions for professionals seeking lucrative career growth in the dynamic world of Customer Support Services.
Job Overview We are currently seeking a motivated professional for a Finnish Speaking Support Specialist position in Bulgaria. This role is a perfect opportunity for those looking to excel within the Customer Support Services industry while enjoying a vibrant expatriate lifestyle in one of Europe's most exciting emerging markets.
Key Responsibilities Provide high-quality technical and functional assistance to Finnish-speaking clients via phone, email, and live chat.

Maintain a deep understanding of company products and services to resolve inquiries efficiently within the Customer Support Services sector.

Ensure customer satisfaction by delivering professional, empathetic, and solution-oriented interactions.





Document all client interactions accurately in our CRM system to track trends and common support needs.

Collaborate with international team members to share best practices and contribute to a high-performing support culture.

Escalate complex issues to the appropriate internal departments while managing client expectations.

Continuously strive to meet and exceed personal and team-based KPIs regarding response times and quality scores.

Native or fluent Finnish (spoken and written).

Valid EU passport (mandatory).

Excellent communication and problem-solving skills, ideally with previous experience in Customer Support Services.

Strong proficiency in English to collaborate within our multinational office environment.

Proactive mindset with the ability to thrive in an on-site, fast-paced work setting in Sofia.

What We Offer

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight,

📌 Finnish Speaking Support Specialist (Madrid)
🏢 Mercier Consultancy Group
📍 Madrid