Responsibilities

Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance.
Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle.
Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management.
Act as the main escalation point for operational issues, claims, and non-conformities, driving timely resolution.
Build trusted relationships with clients and key internal stakeholders across the organization.
Identify opportunities to improve workflows, enhance operational efficiency, and simplify day-to-day processes.
Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects.
Balance leadership responsibilities with hands‐on

📌 Commercial Data Lead (Madrid)
🏢 Giesecke+Devrient
📍 Madrid