As Performance Benchmarking Analyst, you will play an important role in ensuring that IHG has accurate, reliable and accessible data to understand hotel and market performance. You will support the Director, Performance Benchmarking in managing relationships with external data providers and will coordinate the regular exchange, validation and reconciliation of data with these partners. You will process and check industry benchmarking, pipeline and rooms data, investigate differences between data sources and help maintain consistency across IHG's databases. Drawing on your understanding of data structures and analytical tools, you will also help design reliable data models that make information easier for colleagues to access, interpret and use.
A key part of the role will be supporting hotel and corporate teams with benchmarking data and digital products. This will include responding to queries, providing guidance on areas such as RGI and competitive-set composition, developing documentation and best practice, and helping colleagues use data with confidence. You will work with teams across Technology, Commercial, Operations, Revenue Management, Finance, Development and Competitor Intelligence.
This is also an opportunity to help shape the future of IHG's performance benchmarking processes. You will contribute to the review of external data products and help modernise existing ways of working by applying automation and AI.
The successful candidate will bring at least three years' experience working with finance data systems, an understanding of structuring and processing large datasets, and be confident in dashboarding and using data-query tools. Previous hotel-industry experience is not critical but would be an advantage.




Key Accountabilities Weekly industry inbound data from STR processed and checked
Inbound/outbound pipeline and rooms data to vendors transmitted and checked, including any manual adjustments (LE, STR, Howarth)
Understanding industry data and making this available to corporate colleagues
Understanding and designing structured data models (schema) to enable consistent and reliable data which can provide market insights
Research disparities in database information and synchronize database file information to ensure all databases are accurateOffering GCP internal support, documentation, and best practices to help colleagues effectively use data
Understanding RGI, comp set composition and target vs vigente and providing guidance accordingly
Support hotels and corporate colleagues with STR digital products
Support relationships with LE, CBRE, STR, Hotstats, Howarth, etc.
Key Metrics Outbound and inbound data shared with relevant vendors is complete, free of errors and according to agreed timelines
Hotel and colleagues' queries addressed on a timely basis and followed up as required
Assist in interpreting performance data, researching data sources and/or data integrity, or providing general performance program information
Key Collaborative Network Key Shared Accountabilities Review Lodging Econometrics product and compare to STR to assess optimum product for IHG




Review and modernise processes and ways of working using AI and automation tools
Key Interfaces Key External Relationships STR/CoStar
Lodging Econometrics
CBRE
Hotel owners and operators
Key Internal Relationships Global Technology
Commercial teams
Regional operations teams
Regional revenue management teams
Competitor Intelligence
Finance data solutions
Finance technology
Finance business partners
Franchise Support Teams
Development Teams
GIAD Reporting Team
Required Education, Experience, Technical Skills and Knowledge Education Bachelors degree or equivalent
Experience 3+ years experience with Finance data systems
Technical Skills and Knowledge Understanding and experience of structuring big data and machine learning tools to process large datasets
Understanding and experience of dashboards and querying tools (e.g. Tableau/Kyvos) for data access
Hotel industry experience preferred
Decision Rights Owns Lodging Econometrics Data transmission process
Outbound & Inbound vendor data transmission
Influences Vendor rationalization decisions
Data query and dashboarding system selection
Data structure design
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambit

📌 Analyst Performance Benchmarking and Data (Toledo)
🏢 Ihg
📍 Toledo