Job ID: 744000156005212 Customer Success Manager (m/f/d) T-Cloud German Speaker A Coruña, Bilbao, Gijón, Granada, Reus, Seville, Valencia Professional Regular T-Systems IberiaYour TaskAs a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.
ResponsibilitiesStrategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud PublicComprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)Active participation in the respective vertical squad of the T Cloud PublicAvoiding "churn" through proactive analysis and management of T Cloud Public customersSupporting the ongoing optimization and further development of the customer success management of the T Cloud PublicSupporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud PublicEnsuring customer satisfactionParticipation in the planning and forecasting processesTransferring customer requirements to the T Cloud Public impediment and demand processSupporting the further development of cloud handling supportYour ProfileWe are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.
Must Have SkillsCompleted degree in computer science,



engineering or comparable training or further educationTop knowledge and experience in the areas of cloud and IT architectureTop knowledge and experience in technology strategyTop knowledge and experience in sales and business developmentTop knowledge and experience in the field of AIStrong communication and presentation skills with correct and confident behavior in customer contactsStrong knowledge of market-relevant cloud ecosystems and experience with partnersStrong knowledge in the field of cloud (IaaS, PaaS, SaaS)Knowledge of the offerings of AWS, Microsoft Azure, Google, RackspaceExperience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processesHigh resilience and adaptability to dynamically changing processes/startup mentalityVery good technical understanding of standardized service provision through platformsDetailed knowledge of the processes and structures in your own companyExperience in international cooperation with Local Business Units and NatCosHigh social skillsAbility to work in a team and integrateGood assertivenessAbility to work independentlyWillingness to travel nationally and internationallyOTC Practitioner certification or comparableAMIGO Hyperscaler certificationAgile methods certification such as Scrum, Kanban,



DevOps or comparable certificationsFluent written and spoken German and EnglishNice to Have SkillsDevOps Foundation certificationOTC Architect certificationAbout UsT-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience. We trust people:

we offer
autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.
BenefitsWork environment & flexibilityInternational, dynamic and collaborative environmentT-Social: social initiatives (sports, community, health, ...)Hybrid work model (remote/on-site)Flexible

working hours
Growth & developmentCustomized training: access to Coursera to learn whatever you want, whenever you wantWeekly language classes (English & German)International Mentoring Sessions & Experience DaysCompensation & benefitsFlexible compensation plan (health insurance, meal vouchers, childcare, transport)TelemedicineLife and accident insuranceSocial fundWellbeing & time off26+ working days of vacation per yearFree access to specialist services (medical, legal, wellness)100% salary coverage during medical leaveAnd many more advantages of being part of T-SystemsJob BenefitsHealth & InsuranceFlexible compensation plan (health insurance, meal vouchers, childcare, transport)TelemedicineLife and accident insuranceWork-Life BalanceHybrid work model (remote/on-site)Adaptable

working hours
26+ working days of vacation per yearProfessional DevelopmentCustomized training: access to Coursera to learn whatever you want, whenever you wantWeekly language classes (English & German)International

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