Customer Success Manager EU-Fr. at Loyal Guru in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth. We're seeking an ICustomer Success Manager (CSM) to join our international team. This is a mid-level role where you will be the strategic, high-touch point of reference for our key Enterprise and Mid-Market accounts in the Italian Retail and Grocery sectors. Your mission is to move beyond mere retention and act as a true strategic partner, ensuring our clients maximize the value derived from our loyalty and data platform, driving their long-term success. Our SaaS platform empowers brands to increase repeat purchase revenue, reduce churn, and deliver personalized experiences that drive long-term growth. Your Responsibilities Portfolio Management: Autonomously manage a portfolio of Italian Enterprise/Mid-Market accounts, building and maintaining solid relationships with key stakeholders. Loyalty & CRM Campaign Strategy: Strategize, manage, and optimize CRM campaigns focused on customer engagement and loyalty programs. Consulting & Data-Driven Recommendations: Analyze customer data and metrics to support clients with proactive, consultative recommendations for improving their activities and customer engagement. Strategic Time Allocation: Dedicate approximately 20 hours/month per key account for strategic consulting, Quarterly Business Reviews (QBRs), and campaign optimization. You will be expected to minimize internal administrative tasks to stay within the assigned internal budget, maximizing the billable time dedicated to client growth.



Retention & Upsell: Secure contract renewals and proactively identify Upsell and Cross-sell opportunities within your portfolio. Voice of the Customer: Gather valuable feedback from the Italian market and collaborate closely with the Product and Sales teams to constantly improve our offering. What we're looking for in you

Experience:
+5 years of proven experience as a Customer Success Manager, Account Manager, or Consultant, preferably in SaaS B2B or the Retail Tech / MarTech space. Native Spanish (Must-have) and Fluent English and French. Analytical

Skills:
Strong ability to interpret data and metrics to guide client strategic decisions and optimization efforts. Commercial Mindset: Excellent time management and organizational skills to effectively balance internal administrative tasks with dedicated client success time. Extra points to shine Deep previous experience working directly with Retail, Grocery (GDO), or Banking clients. Here, you'll have the autonomy to manage your portfolio and a clear path for professional development in a rapidly growing company. Enjoy long weekends and all of August with a condensed schedule. Professional Growth Budget for training and language classes: Opportunity for professional advancement within the Customer Success or consulting track. 50% discount on health insurance (Sanitas). Yoga classes in the office. If you're a results-driven professional with a native understanding of the Italian market and a passion for helping clients succeed with cutting-edge SaaS, we want to hear from you

📌 Customer Success Manager (España)
🏢 Loyal Guru
📍 España