Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place. THE ROLE Customer Experience
- French Speaking Join Quince as a founding member of our French Customer Experience team As a Customer Experience Specialist you will deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day. This is a hybrid position based in Barcelona, Spain with the ability to work 4 days in-office as business needs require. Digital Intelligence: Comfortable adopting new tools to enhance service. Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions. Leadership Tracks: Senior Associate Team Lead CX Manager Enablement Tracks:



Quality & Training or Workforce Management Continuous growth in a fast-paced premium e-commerce-brand environment 3-week paid training and onboarding ~ Bilingual in French and English, with the ability to service customers both verbally and written. Minimum 2 years of customer service experience Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing.

📌 Customer Experience Specialist (España)
🏢 Quince
📍 España