We offer
competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more We are seeking a proactive and customer-centric Customer Success Manager (CSM) to join our team. You will serve as a strategic advisor to key stakeholders, managing customer relationships, health, and success planning. This role requires strong collaboration across internal teams to anticipate needs, resolve challenges, and create a seamless customer experience. Leverages customer data and metrics to proactively identify opportunities for improvement, manage risks, and drive customer success strategies. Ensures customer success by aligning product value with desired business outcomes, fostering long-term partnerships and customer advocacy. Manages complex customer relationships with empathy, engaging customers on a personal level to better understand their needs and provide timely solutions. Maintains accuracy and consistency across all customer deliverables, ensuring high-quality output in both communication and strategy execution. Work closely with sales,



product, and services teams to ensure smooth onboarding, proactive support, and alignment of solutions with customer requirements. Support junior CSM team members by sharing best practices and providing guidance to ensure high performance across the customer success function. Lead special projects aimed at enhancing customer engagement, optimizing processes, or contributing to broader business initiatives. Continuously refine and improve business analysis processes to enhance efficiency and outcomes. Typically requires a Bachelor's degree or equivalent experience Strong organizational and time management skills with the ability to manage multiple projects Subject matter expert in multiple brands All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

📌 RESPONSABLE DU SERVICE RELATION CLIENTÈLE (España)
🏢 Fortra
📍 España